Reference

Terms and Conditions That Cover How You Use pisan123

These terms set out what you agree to when you open an account and use any part of pisan123, including deposits through DANA, OVO, or GoPay and access to the lobby.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal and verification conditionsAccount suspension policyJurisdiction and eligibility
pisan123 Terms and Conditions That Cover How You Use pisan123
TERMS QUERY CONTACT

How to Reach Us About These Terms

If anything in these terms is unclear, or you want to flag a concern about how they apply to your account, our support team is the right place to start. You can reach us through live chat inside your account dashboard, by email, or via the help channel linked on the main menu. We respond to terms-related queries as a priority.

Team online

Live Chat

Open live chat from inside your account dashboard. It connects you to a support agent who can clarify any term or condition that applies to your account or deposit activity.

Email Support

Send a written query to our support email if you need a documented response about how a specific clause affects your account, wallet use, or withdrawal request.

Help Centre

Browse the help centre linked in the main menu for quick answers to common terms questions around account verification, DANA or OVO deposits, and withdrawal conditions.

ACCOUNT INTEGRITY DETAILS

How We Handle Your Account Under These Terms

Our obligations under these terms are not one-sided. We outline here the specific practices we follow around data, account security, and your right to request changes — so you know exactly what we commit to on our end.

Data Handling

We store only the account data needed to process your deposits and withdrawals. Payment details entered in DANA, OVO, or GoPay stay within those apps and are never held on our servers.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number at login. If you suspect unauthorised access, contact live chat immediately and we freeze the account while we investigate.

Data Retention

We keep transaction records for the period required under applicable regulations. You can request a summary of your account activity at any time by contacting support through the email channel.

Requesting Changes

To update registered details — such as your linked GoPay number or email address — submit a verified request through live chat. Changes take effect after identity confirmation is completed on our end.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, deposits, and withdrawals. If your question is not here, live chat or email support can give you a specific answer.

Yes. These terms cover all deposit and withdrawal activity regardless of which wallet you use. DANA, OVO, and GoPay each also have their own user agreements that apply alongside ours.

We may suspend or close your account depending on the nature of the breach. You will be notified through your registered email, and any pending withdrawal will be reviewed before a final decision is made.

Yes. Contact our support team by email with your account reference and the approximate date you registered. We will supply the version of the terms that applied at that time.

We notify you by email to your registered address before a material change takes effect. Continued use of your account after the stated date means you accept the updated terms.

Access and eligibility depend on local law. These terms apply where use of the platform is permitted under applicable regulations in your region. Check your local rules before creating an account.

Yes. Contact support via live chat or email to request account closure. Any verified withdrawal balance will be processed to your linked wallet before the account is deactivated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.